Terms & Conditions

Last updated: 9 September 2026

Welcome to frankiekington.com. These terms explain what you can expect from me when you use this website or work with me as a coach, and what I expect in return. By using this site or booking a session with me, you’re agreeing to these terms, so please take a few minutes to read them.

Who these terms apply to

These terms apply to anyone who:

• Browses frankiekington.com
• Books a free discovery call or paid coaching session with me
• Signs up for my newsletter, e-book, or online courses
• Purchases or reads my books
• Contacts me via the website, email, phone, or WhatsApp

If you’re booking coaching on behalf of a company or organisation, these terms apply to you and to that organisation.

About my services

I, Frankie Kington, provide:

• Mental health and wellbeing coaching
• Leadership development coaching
• Coaching and mentoring
• Public speaking coaching
• Professional and personal development coaching
• E-learning courses, books, and free educational resources

Important, please read this carefully: My coaching services are not a substitute for medical treatment, psychotherapy, psychiatric care, or any form of licensed mental health treatment. I am a coach and mentor, not a medical doctor, psychologist, or psychotherapist, and nothing on this website or in a coaching session should be treated as medical or clinical advice.

If you are experiencing a mental health crisis, thoughts of harming yourself or others, or need urgent medical support, please contact emergency services (999 in the UK), your GP, or a crisis service such as the Samaritans (116 123, free, 24/7) immediately. Coaching is not designed for, and should not be relied on for, crisis intervention.

By booking coaching with me, you confirm that you understand this distinction and that you are seeking coaching support, not clinical treatment.

Booking sessions

• Discovery calls are booked via Calendly and are free of charge, with no obligation to continue.
• Paid coaching sessions or programmes are agreed individually. Pricing, format (online or in person), and frequency will be confirmed with you directly before you commit to anything.
• I reserve the right to decline to work with anyone where I feel coaching isn’t the right fit, or where I don’t believe I can help responsibly.

Cancellations and rescheduling

• I ask for at least 24 hours’ notice if you need to cancel or reschedule a booked session.
• Sessions cancelled with less than 24 hours’ notice, or missed without notice, may be charged in full, at my discretion.
• If I need to cancel or reschedule a session, I will give you as much notice as possible and offer an alternative time at no extra cost.

Payment

• Fees for paid coaching programmes will be agreed with you in writing (by email) before work begins.
• Payment is due in accordance with the terms set out in your individual coaching agreement or invoice.
• I reserve the right to pause or stop delivering sessions if payment is significantly overdue, after reasonable notice to you.
• All prices are shown in GBP (£) unless stated otherwise.

Refunds

• Discovery calls are free, so no refund questions arise there.
• For paid coaching packages, refund eligibility (if any) will be set out clearly in your individual coaching agreement at the time of booking, since coaching is a personalised service delivered over time.
• Digital products (e-books, courses) are generally non-refundable once accessed or downloaded, except where required by UK consumer law.

Nothing in this section affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Confidentiality

What you share with me during coaching sessions is treated as confidential. I won’t disclose details of our conversations to third parties, except:

• Where you give me explicit permission to do so
• Where I’m legally required to (for example, a court order)
• Where I have a genuine, good faith concern about your safety or someone else’s safety

Please see my Privacy Policy for full detail on how your personal data is handled.

Testimonials

Testimonials shared on this website are the genuine views of past clients or acquaintances, shared with their permission. Individual results from coaching vary and are not guaranteed, coaching outcomes depend on many factors, including your own effort and circumstances. Nothing on this website is a promise of a specific outcome.

Intellectual property

All content on this website, including text, images, videos, e-books, and course materials, is my property (or used with permission) and is protected by copyright. You may not copy, reproduce, distribute, or republish any of it without my written permission, except for personal, non-commercial use (such as reading a blog post).

Website use

You agree not to:

• Use this website for any unlawful purpose
• Attempt to gain unauthorised access to any part of the site or its systems
• Copy, scrape, or republish content from the site without permission
• Post or transmit anything harmful, offensive, or infringing on others’ rights via any contact form or comment section

Links to third party websites and tools

This site links to, or uses, third party services such as Calendly, WhatsApp, YouTube, and social media platforms including Facebook, Instagram, and my blog. I’m not responsible for the content, availability, or practices of these third party services, and your use of them is subject to their own terms and privacy policies.

Limitation of liability

To the fullest extent permitted by law:

• I provide this website and my coaching services on an “as is” basis and don’t guarantee they will be uninterrupted or error free.
• I am not liable for any indirect or consequential loss arising from your use of this website or my services.
• Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot legally be limited or excluded under UK law.

Changes to these terms

I may update these terms from time to time to reflect changes in my services or the law. The updated version will always be posted here with a new “last updated” date. Continuing to use the website or book sessions after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact me

If anything in these terms is unclear, or you’d like to discuss a specific situation, please reach out:

Frankie Kington
8 McCall Walk, Clayton, M11 4EY, Manchester, United Kingdom
Email: info@frankiekington.com
Phone: 07486 315623